However, my experience with Dell's social media support was bittersweet. Support teams can be reached via Twitter Facebook (/Dell), YouTube and Dell community forums.
If live chat isn't your thing, you can reach out to Dell on social media. After that, everything went smoothly, and by 1:36 p.m., I had the app setup and connected from the laptop to my phone. I appreciated the thoroughness of the process to ensure I knew what was happening and that I had the chance to agree to everything. Within the remote session software, there are prompts asking if I wanted to share my screen, give over control of my mouse and keyboard and access administrator features. Before we connected, the representative made me agree to a terms and agreement policy, which is enlightening for someone who wouldn't know what they're getting into.
They said the process would take about 20-25 minutes, which seemed long, but I appreciated the honesty. and asked, "How do I connect my phone to my laptop?" The representative, Kency, immediately knew I was talking about Dell Mobile Connect, so they asked if they could take remote control of my laptop to get me set up. Then, it asked "Tell us the nature of the request," and, depending on the request, it offered me a link to a specific support site, and below were different methods of contacting Dell. Unfortunately, the site failed to identify my laptop, so those options were grayed out. On the Technical Support page, the website has to identify your laptop before you can select your contact method: email, chat or call. The number should’ve just been listed within the SupportAssist app. However, the "Contact Us" button just leads you to a website, which'll force you to go through another link dubbed "Technical Support," and finally, a page where you can hit a drop-down button to get to the main support number (1-80). The Get Support tab lists where you can contact Dell, whether it be by phone, live chat or email. This app can update your computer with the latest drivers, offer troubleshooting solutions and let you talk to a Dell representative. If you don't find what you're looking for on the support page, open the Dell SupportAssist app.
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