The settings and app data you choose to sync are also saved in OneDrive (cloud). Before you do that, however, you'll want to back up any information she has on the phone, including contacts, text messages and photos. How to Delete Sync Settings for Windows 10 Devices from your Microsoft Account When sync settings is turned on, Windows syncs the settings you choose across all your Windows 10 devices that you've signed in to with your Microsoft account. Alternatively, you could do a hard reset to restore the phone to factory settings, then go through the setup process again, including adding a Microsoft account. You can also add a new Microsoft account there. If the account belongs to someone else, you can remove it through Settings → Accounts (exact process depends on whether the phone has Windows Phone 8.1 or Windows 10 Mobile). app passwords, recovery codes and trusted devices). Once done, you will also want to review all account settings, especially those related to security (e.g.
If the account is your mother's, you can go to to begin the process of resetting the password.
But in either case you will want to make sure a stranger does not have access to the account, as it will enable them to see your mother's emails and calendar events, the phone's location, and more. Your best course of action depends on whether the Microsoft account that was set up on the phone is actually your mother's or someone else's. Looks like seller(or someone else) did setup microsoft account on her phone
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